Ignite 2024 - Copilot security, compliance, admin news #85
collection of Ignite news for admins to manage copilot
New generative AI controls, now in preview, will stop oversharing of sensitive information, will limit Microsoft 365 Copilot from using sensitive data and will detect risky AI usage in Microsoft 365 Copilot. These controls will give choices about the data used in Microsoft 365 Copilot summaries and responses, and alert them when prompts or responses contain sensitive information or may have risky intent.
Data oversharing can occur when users have access to more data than necessary for their job duties. Organizations are requesting robust data security controls to help mitigate these risks. Microsoft Purview Data Loss Prevention (DLP) for Microsoft 365 Copilot will enable admins to configure policies to prevent Microsoft 365 Copilot from processing files based on their sensitivity label to help reduce the risk of accidental oversharing.
Generative AI can pose risks of exploitation by inadvertent or malicious insiders. As organizations request more visibility into these risks, Microsoft Purview Insider Risk Management risky usage indicators will help detect risky activities, such as prompt injection, in attempt to elicit unauthorized behavior from the large language model (LLM), or risky prompts, such as those containing sensitive information.
BRKFP365 Copilot governance
Key Topics:
Introduction to CDW and Copilot: Al McKinnon introduced CDW's work with Microsoft 365 Copilot, highlighting their extensive experience with over 4000 Microsoft services projects and managing over 10,000 licensing agreements. They emphasized CDW's role as a major IT service provider and their expertise in Microsoft solutions. 1:32
Customer Concerns with Copilot: Al McKinnon discussed the primary concerns of customers regarding Copilot, focusing on technical readiness, data security, and end-user readiness. They noted that 75% of customers were concerned about technical readiness, while 60% were concerned about end-user readiness. 4:48
Top Technical Concerns: Al McKinnon identified the top technical concerns of customers, including data security, data governance, and access management. They explained the importance of addressing these concerns to ensure a successful Copilot deployment. 6:40
Deployment and Adoption Tools: Al McKinnon highlighted various tools to aid in the deployment and adoption of Copilot, such as Teams, SharePoint, Viva Engage, and Copilot Academy. These tools help in sharing information, enabling user interaction, and providing training resources. 8:10
Return on Investment and Value: Al McKinnon explained the importance of measuring the return on investment (ROI) for Copilot. They discussed the use of the Copilot dashboard in Viva Insights to track usage and calculate financial ROI based on time saved by users. 9:09
Optimized Deployment Path: Al McKinnon presented an optimized deployment path for Copilot, emphasizing the need for initial technical readiness, enablement planning, and a pilot phase. They stressed the importance of involving a diverse group of users in the pilot to gather valuable feedback. 12:55
Phase One: Business Case and Technical Readiness: Al McKinnon detailed the steps in phase one of the deployment path, including creating a business case, conducting initial technical readiness, and planning for user enablement. They emphasized the importance of aligning AI strategy with business goals. 13:33
Phase Two: Continuous Improvement: Al McKinnon described phase two of the deployment path, which involves continuous technical readiness, refining enablement strategies, and extending Copilot's capabilities. They highlighted the need for ongoing engagement and refinement to ensure successful deployment. 17:50
CDW's Keys to Success: Al McKinnon shared CDW's keys to success in their internal rollout of Copilot, including strong partnerships between IT, delivery, and pre-sales teams, early involvement of security, and continuous communication and engagement with users. 39:32
Features will be available in the Microsoft 365 admin center, Teams admin center and SharePoint admin center, giving admins and adoption specialists easy access to real-time, contextual information across all their key surfaces. Copilot in MAC will offer personalized summaries of key trends and insights across an admin’s assigned areas and will summarize message center posts across all their apps and services so they never miss a key update. In Teams, Copilot in MAC will summarize meeting reports and help troubleshoot call quality or other issues for specific users, all using Copilot’s natural language interface.
Copilot in MAC is part of the Copilot Control System, which will offer data protection, management controls and reporting to enable IT to confidently adopt and measure the business value of Copilot and agents. Copilot in MAC is now in private preview and will be generally available early next year.
